Conflict Resolution (English Edition)

Have you ever found yourself in a conflict situation when you can’t work out what it was you said or did to trigger it? Do you find yourself apologising just to avoid a bad situation from escalating. Do you overreact to something that you might have misinterpreted? In this book, Resolving Conflict, the author draws on her thirty years of experience of tried and tested techniques which will help improve communication and behaviour in these trying situations whilst showing respect for the individuals involved. (approx 10,000 words)