Industrial services & extended products as a growth platform in machine manufacturing: Antti Saaksvuori (English Edition)

The most crucial business success factor for almost all capital goods manufacturers should be value adding services and machine maintenance of the delivered machines. This article introduces the reader the business potential of introducing value adding services in relation to capital goods. The concept of an extended product – a compilation of hardware and related service -will be introduced as well as ideas and thoughts how to set-up, develop and manage the value adding services as an integral part of a machine or equipment.